diff --git a/app/Http/Controllers/Business/Pages.php b/app/Http/Controllers/Business/Pages.php
index ffa8e6bb..9172eda1 100644
--- a/app/Http/Controllers/Business/Pages.php
+++ b/app/Http/Controllers/Business/Pages.php
@@ -338,11 +338,29 @@ class Pages extends Controller
             ? app(TmallTaobaoSpreadBillRepository::class)
             : app(PinduoduoSpreadBillRepository::class);
         $scope = $isTaobao ? 'taobao-alipay-bills.list' : 'pinduoduo-bills.list';
-        $result = $this->upstreamCaches->forSource('jiansun')->remember(
-            $scope,
-            ['view' => 'monthly-balances', 'filters' => $filters, 'page' => 1, 'limit' => 5000, 'export' => true],
-            fn () => $repository->paginateMonthlyBalances($filters['store_name'], $filters['month'], 1, 5000),
-        );
+        $redirectParameters = array_filter([
+            'section' => $section,
+            'page' => $page,
+            'tab' => $tab,
+            'store_name' => $storeName,
+            'month' => $month,
+        ], static fn (mixed $value): bool => $value !== '');
+
+        try {
+            $result = $this->upstreamCaches->forSource('jiansun')->remember(
+                $scope,
+                ['view' => 'monthly-balances', 'filters' => $filters, 'page' => 1, 'limit' => 5000, 'export' => true],
+                fn () => $repository->paginateMonthlyBalances($filters['store_name'], $filters['month'], 1, 5000),
+            );
+        } catch (ServiceUnavailableHttpException) {
+            return redirect()->route('business.pages.show', $redirectParameters)
+                ->with('error', '首份共享快照正在准备，系统已登记刷新请求；请稍后刷新页面后再导出。');
+        } catch (Throwable $exception) {
+            report($exception);
+
+            return redirect()->route('business.pages.show', $redirectParameters)
+                ->with('error', '余额数据导出暂时无法完成，请稍后重试。');
+        }
         $rows = $result['rows'] ?? [];
 
         return response()->streamDownload(function () use ($rows): void {
diff --git a/resources/views/business/pages/show.blade.php b/resources/views/business/pages/show.blade.php
index fb9f8657..36d2e7fb 100644
--- a/resources/views/business/pages/show.blade.php
+++ b/resources/views/business/pages/show.blade.php
@@ -411,6 +411,10 @@
                 <div class="biz-alert" role="status">{{ session('success') }}</div>
             @endif
 
+            @if (is_string(session('error')))
+                <div class="biz-alert biz-alert-error" role="alert">{{ session('error') }}</div>
+            @endif
+
             @if ($errors->has('import'))
                 <div class="biz-alert biz-alert-error" role="alert">{{ $errors->first('import') }}</div>
             @endif
diff --git a/tests/Feature/Business/MarketingAccountBillsTabsTest.php b/tests/Feature/Business/MarketingAccountBillsTabsTest.php
index 8e46a15e..e5b0c98e 100644
--- a/tests/Feature/Business/MarketingAccountBillsTabsTest.php
+++ b/tests/Feature/Business/MarketingAccountBillsTabsTest.php
@@ -6,6 +6,7 @@ use App\Models\Auth\Permission;
 use Mockery;
 use Modules\EcommerceFinance\Repositories\JdWalletBillRepository;
 use Modules\EcommerceFinance\Repositories\PinduoduoSpreadBillRepository;
+use Modules\EcommerceFinance\Repositories\TmallTaobaoSpreadBillRepository;
 use Modules\EcommerceFinance\Services\UpstreamQueryCache;
 use Modules\EcommerceFinance\Services\UpstreamQueryCacheFactory;
 use Symfony\Component\HttpKernel\Exception\ServiceUnavailableHttpException;
@@ -156,6 +157,71 @@ class MarketingAccountBillsTabsTest extends FeatureTestCase
         ], $scopes);
     }
 
+    public function testMarketingAccountBalanceExportColdStartReturnsActionableRedirect(): void
+    {
+        $this->allowMarketingAccountBalancePage();
+        $cache = Mockery::mock(UpstreamQueryCache::class);
+        $cache->shouldReceive('remember')
+            ->once()
+            ->withArgs(function (string $scope, array $parameters, callable $resolver): bool {
+                return $scope === 'taobao-alipay-bills.list'
+                    && ($parameters['export'] ?? false) === true;
+            })
+            ->andThrow(new ServiceUnavailableHttpException(30, '首份共享快照正在准备。'));
+
+        $factory = Mockery::mock(UpstreamQueryCacheFactory::class);
+        $factory->shouldReceive('forSource')
+            ->once()
+            ->with('jiansun')
+            ->andReturn($cache);
+
+        $this->app->instance(UpstreamQueryCacheFactory::class, $factory);
+        $this->app->instance(TmallTaobaoSpreadBillRepository::class, Mockery::mock(TmallTaobaoSpreadBillRepository::class));
+
+        $this->loginAs()
+            ->get(route('business.pages.export', [
+                'section' => 'billing-transactions',
+                'page' => 'marketing-account-balance',
+                'tab' => 'taobao-alipay',
+                'store_name' => '测试店铺',
+                'month' => '2026-08',
+            ]))
+            ->assertRedirect(route('business.pages.show', [
+                'section' => 'billing-transactions',
+                'page' => 'marketing-account-balance',
+                'tab' => 'taobao-alipay',
+                'store_name' => '测试店铺',
+                'month' => '2026-08',
+            ]))
+            ->assertSessionHas('error', '首份共享快照正在准备，系统已登记刷新请求；请稍后刷新页面后再导出。');
+    }
+
+    public function testMarketingAccountBalanceExportUnexpectedFailureReturnsRedactedRedirect(): void
+    {
+        $this->allowMarketingAccountBalancePage();
+        $cache = Mockery::mock(UpstreamQueryCache::class);
+        $cache->shouldReceive('remember')->once()->andThrow(new \RuntimeException('sensitive DSN details'));
+
+        $factory = Mockery::mock(UpstreamQueryCacheFactory::class);
+        $factory->shouldReceive('forSource')->once()->with('jiansun')->andReturn($cache);
+
+        $this->app->instance(UpstreamQueryCacheFactory::class, $factory);
+        $this->app->instance(TmallTaobaoSpreadBillRepository::class, Mockery::mock(TmallTaobaoSpreadBillRepository::class));
+
+        $this->loginAs()
+            ->get(route('business.pages.export', [
+                'section' => 'billing-transactions',
+                'page' => 'marketing-account-balance',
+                'tab' => 'taobao-alipay',
+            ]))
+            ->assertRedirect(route('business.pages.show', [
+                'section' => 'billing-transactions',
+                'page' => 'marketing-account-balance',
+                'tab' => 'taobao-alipay',
+            ]))
+            ->assertSessionHas('error', '余额数据导出暂时无法完成，请稍后重试。');
+    }
+
     private function allowMarketingAccountBillsPage(): void
     {
         $this->user->update(['locale' => 'zh-CN']);