[ ['key' => 'shop_name', 'label' => '店铺名'], ['key' => 'violation_type', 'label' => '违规类型'], ['key' => 'violation_category', 'label' => '违规分类'], ['key' => 'violation_no', 'label' => '违规单号'], ['key' => 'violation_date', 'label' => '违规日期'], ['key' => 'points_deducted', 'label' => '扣分'], ['key' => 'status', 'label' => '状态'], ['key' => 'penalty_date', 'label' => '处罚日期'], ['key' => 'appeal_deadline', 'label' => '申诉截止日期'], ['key' => 'handling_status', 'label' => '处理状态'], ], // 页面平台页签;source_values 为上游/导入文件中平台字段的取值 'platforms' => [ 'taobao' => ['label' => '淘系', 'icon' => 'shopping_bag', 'source_values' => ['淘宝', '天猫', '淘系', 'taobao', 'tmall']], 'alibaba' => ['label' => '阿里巴巴', 'icon' => 'inventory_2', 'source_values' => ['阿里巴巴', '1688', 'alibaba']], 'jd' => ['label' => '京东', 'icon' => 'local_mall', 'source_values' => ['京东', 'jd', 'jingdong']], 'jingxi' => ['label' => '京喜', 'icon' => 'storefront', 'source_values' => ['京喜', 'jingxi']], 'pinduoduo' => ['label' => '拼多多', 'icon' => 'grid_view', 'source_values' => ['拼多多', 'pdd', 'pinduoduo']], 'douyin' => ['label' => '抖音', 'icon' => 'play_circle', 'source_values' => ['抖音', 'douyin']], ], // 处理状态(本地维护) 'handling_statuses' => ['未处理', '处理中', '已处理', '无需处理'], 'default_handling_status' => '未处理', // 导入表头别名 → 统一列键(不区分大小写、忽略空格) 'header_aliases' => [ 'shop_name' => ['店铺名', '店铺名称', '店铺', '商家名称', '商家', 'shop_name', 'shopname'], 'violation_type' => ['违规类型', '违规内容', '违规行为', '违规原因', '违规描述', 'violation_type'], 'violation_category' => ['违规分类', '违规类别', '分类', 'violation_category'], 'violation_no' => ['违规单号', '违规编号', '违规id', '违规ID', '单号', 'violation_no'], 'violation_date' => ['违规日期', '违规时间', '违规发生时间', 'violation_date'], 'points_deducted' => ['扣分', '扣分数', '扣除分数', '罚分', 'points_deducted'], 'status' => ['状态', '平台状态', '处罚状态', '违规状态', 'status'], 'penalty_date' => ['处罚日期', '处罚时间', 'penalty_date'], 'appeal_deadline' => ['申诉截止日期', '申诉截止时间', '申诉期限', '申诉截止', 'appeal_deadline'], 'handling_status' => ['处理状态', '我方处理状态', '处理进度', 'handling_status'], ], // 违规分类规则:命中顺序从上到下 'category_rules' => [ '发货履约' => ['发货', '缺货', '无货', '揽收', '出库', '延迟', '物流轨迹'], '物流异常' => ['物流', '轨迹', '签收', '少件', '错件', '快递', '虚假轨迹'], '交易违规' => ['虚假交易', '销量', '评价', '虚假发货', '刷单', '虚假服务'], '商品合规' => ['商品属性', '商品信息', '质量', '劣质', '不合格', '标题', '卖点', '描述不符', '空包'], '服务体验' => ['服务', '投诉', '差评', '售后', '客服', '负面反馈'], '发票与考核' => ['发票', '考核', '工单', '及时率', '上传率'], ], 'default_category' => '其他', // 导入限制 'import' => [ 'max_rows' => 20000, 'max_kilobytes' => 10240, ], ];