diff --git a/furniture-3d-system/src/lib/installation-demo-workbench-permissions.test.ts b/furniture-3d-system/src/lib/installation-demo-workbench-permissions.test.ts
index a7ff799a..6f9c3e98 100644
--- a/furniture-3d-system/src/lib/installation-demo-workbench-permissions.test.ts
+++ b/furniture-3d-system/src/lib/installation-demo-workbench-permissions.test.ts
@@ -26,17 +26,27 @@ describe('installation demo workbench permissions', () => {
     })
   })
 
-  it('lets customer service view and share the workbench without edit access', () => {
+  it('routes customer service through node permissions instead of a forced read-only mode', () => {
+    const user = {
+      role: 'USER',
+      businessRoles: ['CUSTOMER_SERVICE'],
+      departmentPaths: ['江苏简尚品牌管理有限公司 > 客服中心'],
+    }
+    // 旧口径已删除：客服不再被硬编码拦成只读分享，与普通员工同样走权限配置。
+    expect(getInstallationDemoWorkbenchAccess(user)).toMatchObject({
+      mode: 'hidden',
+      canView: false,
+      canEdit: false,
+      canShare: false,
+    })
     expect(
-      getInstallationDemoWorkbenchAccess({
-        role: 'USER',
-        businessRoles: ['CUSTOMER_SERVICE'],
-        departmentPaths: ['江苏简尚品牌管理有限公司 > 客服中心'],
+      getInstallationDemoWorkbenchAccess(user, {
+        'installationDemoWorkbench:customerService:edit': true,
       }),
     ).toMatchObject({
-      mode: 'share',
+      mode: 'full',
       canView: true,
-      canEdit: false,
+      canEdit: true,
       canShare: true,
     })
   })
diff --git a/furniture-3d-system/src/lib/installation-demo-workbench-permissions.ts b/furniture-3d-system/src/lib/installation-demo-workbench-permissions.ts
index 2e66cfc6..d0471817 100644
--- a/furniture-3d-system/src/lib/installation-demo-workbench-permissions.ts
+++ b/furniture-3d-system/src/lib/installation-demo-workbench-permissions.ts
@@ -27,21 +27,6 @@ function isInstallationDemoWorkspaceManager(user: InstallationDemoWorkbenchPermi
   return user.role === 'SUPER_ADMIN' || user.role === 'ADMIN' || user.role === 'SUPERVISOR'
 }
 
-function normalizeDepartmentPath(value: unknown) {
-  return typeof value === 'string' ? value.trim().replace(/\s+/g, '') : ''
-}
-
-function isCustomerServiceUser(user: InstallationDemoWorkbenchPermissionUser) {
-  if (user.businessRoles?.includes('CUSTOMER_SERVICE')) return true
-  return [
-    user.department?.fullPath,
-    user.department?.name,
-    ...(user.departmentPaths ?? []),
-  ]
-    .map(normalizeDepartmentPath)
-    .some((path) => /客服中心/.test(path))
-}
-
 export function getInstallationDemoWorkbenchAccess(
   user: InstallationDemoWorkbenchPermissionUser | null | undefined,
   overrides?: IntakeNodePermissionOverrideMap,
@@ -64,14 +49,9 @@ export function getInstallationDemoWorkbenchAccess(
     }
   }
 
-  if (isCustomerServiceUser(user)) {
-    return {
-      mode: 'share',
-      canView: true,
-      canEdit: false,
-      canShare: true,
-    }
-  }
+  // 客服与其他普通员工一样走节点权限配置（正式站已为客服开通编辑权限）。
+  // 旧的"客服强制只读分享"硬编码口径已删除：它排在 overrides 之前，
+  // 会拦住正式站给客服配置的编辑权限，导致客服只能看和分享、无法操作。
 
   if (overrides) {
     const nodeAccess = resolveIntakeNodePermissionAccess(