107 lines
3.7 KiB
Transact-SQL
107 lines
3.7 KiB
Transact-SQL
USE [JSDataMiddlePlatform];
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GO
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/*
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Template: 安装服务质量分析
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Window: 最近90天 [date_from, date_to)
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*/
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DECLARE @date_from datetime2 = CAST(DATEADD(DAY, -90, CAST(GETDATE() AS date)) AS datetime2);
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DECLARE @date_to datetime2 = CAST(DATEADD(DAY, 1, CAST(GETDATE() AS date)) AS datetime2);
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IF OBJECT_ID('tempdb..#ticket') IS NOT NULL
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DROP TABLE #ticket;
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SELECT
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i.Id,
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i.SubmitTime,
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i.OrderNum,
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ISNULL(NULLIF(i.ShopCode, ''), 'unknown') AS shop_code,
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ISNULL(NULLIF(i.Province, ''), 'unknown') AS province,
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ISNULL(NULLIF(i.City, ''), 'unknown') AS city,
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ISNULL(NULLIF(i.Operation, ''), 'unknown') AS operation_user,
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ISNULL(NULLIF(i.sourceFrom, ''), 'unknown') AS source_from,
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TRY_CONVERT(int, i.StatusId) AS status_id,
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TRY_CONVERT(int, i.installComplete) AS install_complete,
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TRY_CONVERT(decimal(18, 2), i.PayMent) AS payment_amount,
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TRY_CONVERT(decimal(18, 2), i.FinalPayMent) AS final_payment_amount,
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TRY_CONVERT(decimal(18, 2), i.installcost) AS install_cost,
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TRY_CONVERT(decimal(18, 2), i.settleAmount) AS settle_amount,
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TRY_CONVERT(decimal(18, 2), i.acceptAmount) AS accept_amount,
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TRY_CONVERT(int, i.kfsh) AS kf_audit,
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TRY_CONVERT(int, i.cwsh) AS cw_audit,
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i.SourceGuid
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INTO #ticket
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FROM dbo.fys_Ticketing_install AS i WITH (NOLOCK)
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WHERE i.SubmitTime >= @date_from
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AND i.SubmitTime < @date_to
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AND (i.[Delete] = 0 OR i.[Delete] IS NULL)
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AND ISNULL(NULLIF(i.OrderNum, ''), '') <> '';
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IF OBJECT_ID('tempdb..#item_agg') IS NOT NULL
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DROP TABLE #item_agg;
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SELECT
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ii.guid AS source_guid,
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COUNT(*) AS item_count,
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SUM(ISNULL(ii.installcount, 0)) AS install_count,
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SUM(ISNULL(ii.Payfee, 0)) AS pay_fee_sum,
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SUM(ISNULL(ii.applyItemAmount, 0)) AS apply_item_amount_sum,
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SUM(ISNULL(ii.settleItemAmount, 0)) AS settle_item_amount_sum,
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SUM(ISNULL(ii.acceptItemAmount, 0)) AS accept_item_amount_sum,
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MAX(ISNULL(NULLIF(ii.scmname, ''), 'unknown')) AS sample_scm_name
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INTO #item_agg
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FROM dbo.fys_Ticketing_install_item AS ii WITH (NOLOCK)
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GROUP BY ii.guid;
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-- 1) 总览
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SELECT
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@date_from AS date_from,
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@date_to AS date_to,
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COUNT(*) AS ticket_count,
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COUNT(DISTINCT ordernum) AS order_count,
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SUM(ISNULL(payment_amount, 0)) AS payment_amount,
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SUM(ISNULL(final_payment_amount, 0)) AS final_payment_amount,
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SUM(ISNULL(install_cost, 0)) AS install_cost,
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SUM(ISNULL(settle_amount, 0)) AS settle_amount,
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SUM(ISNULL(accept_amount, 0)) AS accept_amount
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FROM #ticket;
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-- 2) 工单状态分布
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SELECT
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status_id,
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install_complete,
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COUNT(*) AS ticket_count,
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SUM(ISNULL(payment_amount, 0)) AS payment_amount,
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SUM(ISNULL(install_cost, 0)) AS install_cost
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FROM #ticket
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GROUP BY status_id, install_complete
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ORDER BY ticket_count DESC;
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-- 3) 服务商表现（取明细表scm）
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SELECT TOP (30)
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ISNULL(NULLIF(ii.scmname, ''), 'unknown') AS scm_name,
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COUNT(*) AS item_count,
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SUM(ISNULL(ii.installcount, 0)) AS install_count,
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SUM(ISNULL(ii.Payfee, 0)) AS pay_fee_sum,
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SUM(ISNULL(ii.settleItemAmount, 0)) AS settle_item_amount_sum,
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SUM(ISNULL(ii.acceptItemAmount, 0)) AS accept_item_amount_sum
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FROM dbo.fys_Ticketing_install_item AS ii WITH (NOLOCK)
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WHERE ii.createTime >= @date_from
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AND ii.createTime < @date_to
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GROUP BY ISNULL(NULLIF(ii.scmname, ''), 'unknown')
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ORDER BY item_count DESC;
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-- 4) 区域问题清单（客服/财务未审核）
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SELECT TOP (50)
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t.province,
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t.city,
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COUNT(*) AS pending_ticket_count,
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SUM(ISNULL(t.payment_amount, 0)) AS payment_amount,
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SUM(ISNULL(t.install_cost, 0)) AS install_cost
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FROM #ticket AS t
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WHERE ISNULL(t.kf_audit, 0) <> 1
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OR ISNULL(t.cw_audit, 0) <> 1
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GROUP BY t.province, t.city
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ORDER BY pending_ticket_count DESC, payment_amount DESC;
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